camera doesn't work

kim's Avatar


06 Oct, 2015 11:24 PM

I joined hangouts so i could use 'A Story Before Bed' App. When i click on screenshare on my mac within hangout app, my mac camera turns off. This is not good. Seeing both readers is an essential part of the app. Am I doing something wrong ? How to fix this issue ? !

  1. Support Staff 1 Posted by support on 07 Oct, 2015 12:03 AM

    support's Avatar


    Your issues relate to the Safari app, can you try quit Safari and re open ? Or you can try restart your Mac.

    If it still doesn't work, you can use Chrome instead Safari for Video call . When start a video call -> copy url from Safari. Stop Safari and open Chrome and paste the url -> launch.

    Kind regards,
    Mac Appsters Team.

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