Can't get past the plugin requirement for calls.

Click the unblock button at the top of your browser to enable it.'s Avatar

Click the unblock button at the top of your browser to enable it.

22 Apr, 2016 07:46 PM

When I try to make a call from the app I am greeted with the following hurdle: "Hangouts needs the Google Talk plugin to make calls. Click the unblock button at the top of your browser to enable it." The plug-in is installed, it works great in Safari and Chrome, I have adjusted security settings within Safari to always allow the plug in, but it just won't let me make calls. What can I do? Calling is the only reason bought this app. Thank you.

  1. Support Staff 1 Posted by support on 23 Apr, 2016 12:44 AM

    support's Avatar

    Hi,
    Do you make a video call or phone call? do it still have problem when you restart Mac ?
    Can you send us your Mac UUID ? we will send you another update.

    Regards,
    Mac Appsters Team.

  2. 2 Posted by Brian Ward on 23 Apr, 2016 12:55 AM

    Brian Ward's Avatar

    Thank you so much for your response! When I try to make a video call it opens in a new window and appears to work fine (I don't have anyone to video call). When I try to make a phone call I I stay within the same window and get the error/prompt message. If in a typical browser, I could probably select the unlock button, but its not visible anywhere. Attached is a screenshot.
    Hardware UUID

    315C2245-F2CC-510E-A708-41AEC2FB8DE9
    Thanks again!
    -BrianDate: Sat, 23 Apr 2016 00:44:03 +0000

  3. Support Staff 3 Posted by support on 23 Apr, 2016 01:08 AM

    support's Avatar

    Hi,

    Please download update at : https://www.dropbox.com/s/pyvkgtifv8p0an9/Hangouts%20Plus.app.zip?dl=0

    Regards,
    Mac Appsters Team.

  4. 4 Posted by Brian Ward on 23 Apr, 2016 01:12 AM

    Brian Ward's Avatar

    That did it. Thanks!

    Kind regards,

    Brian Ward

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