Mail+ for Outlook

J. Saulle's Avatar

J. Saulle

21 Feb, 2017 11:21 AM

Hello,

I get the following message, I';ve tried everything and nothing works for me:

We couldn't sign you in to Outlook. This might have happened because you have a bookmark that's out of date. Please try signing in at https://outlook.office365.com/owa/ and updating your bookmark, if necessary.

The link works on safari or outlook but not in the Mail+ Outlook App

Please help.

  1. 1 Posted by J. Saulle on 21 Feb, 2017 01:34 PM

    J. Saulle's Avatar

    And here are the error message details:

    X-ClientId: 46B9456E8A8F41EA8DEA82E1FED63738
    request-id: 320ff64a-78b0-40cd-a3c2-9b129345fe36
    X-Auth-Error: LiveConfigurationHRESULTException
    X-FEServer: CO1PR06CA033
    X-BEServer: CO1P113MB0037
    Date: 21/02/2017 13:33:50

    Thanks

  2. Support Staff 2 Posted by support on 21 Feb, 2017 02:20 PM

    support's Avatar

    Hi,

    Pls try quit app and reopen then click on Gear button -> choose Switch to Office 365 Account. (see screenshot attached).

    let us know if it work for you .

    Regards,

  3. 3 Posted by J. Saulle on 21 Feb, 2017 03:33 PM

    J. Saulle's Avatar

    Thank you very much for your reply. I did exactly what you asked, however, I get same error message.

    I also switched to Outlook Account and tried logging into my hotmail account - that's working. So the issue is with the Office 365 account. By the way, the Office 365 account is working because i can log into that from Safari.

    Thank you,
    J. Saulle

  4. 4 Posted by J. Saulle on 21 Feb, 2017 03:41 PM

    J. Saulle's Avatar

    I'll try to uninstall and reinstall the app and let you know what happens...

  5. 5 Posted by J. Saulle on 21 Feb, 2017 03:45 PM

    J. Saulle's Avatar

    Seems as though uninstalling and reinstalling the app has worked for me. However, this cannot be the solution going forward. It might be a bug and I would ask your developers to kindly look into this.

    Once again thanks for your support and best regards,

    J. Saulle

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