multidrive does not sync my drive files/folders, preferences do not open up

carstengoers's Avatar

carstengoers

06 May, 2017 11:43 AM

Hi, multidirve doesn't sync my gdrive and I even can't open preferences. Thank you, Carsten (Sierra10.12.4)

  1. Support Staff 1 Posted by support on 06 May, 2017 04:08 PM

    support's Avatar

    Hi,
    Seem stranger,
    Can you send us MultiDrive’s log files, it stored in "~/Library/Containers/com.macappsters.SyncPlus/Data/Documents” folder, all .txt file .

    Thanks.

  2. 2 Posted by carstengoers on 07 May, 2017 05:57 AM

    carstengoers's Avatar

    Please find attached the logs. Thanks, Carsten

    -- 
    Carsten Görs
    +49 151 52491503
    [email blocked]

    From: support <[email blocked]>
    Reply: support <[email blocked]>

  3. Support Staff 3 Posted by support on 07 May, 2017 01:12 PM

    support's Avatar

    Hi,
    Seem there are problems on your root folder cause app couldn't save files. Can you try delete folder
    "~/Library/Containers/com.macappsters.SyncPlus" And delete the folder "/Users/carsten/SGP-GoogleDrive/MultiDrive"
    Then reopen MultiDrive app, it will make app fresh starting again.

    Pls send us log files if it still doesn't work.

    Kind Regards,
    Mac Appsters Team.

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