Home → Problems →

Not SYNCING!

• Edit

Maxwell Wheatley

01 Aug, 2017 01:27 PM

Hello, says my sync is up to date, but there's loads of files missing, have tried selective sync and adding each folder at a time but still doesn't work.

1. Support Staff 1 Posted by support on 02 Aug, 2017 08:19 AM

   

   Hi,
   Did you choose MultiDrive root folder in setup process ? can you send us MultiDrive log file ?
   it stored in "~/Library/Containers/com.macappsters.SyncPlus/Data/Documents” folder, all .txt files.
   - Maker sure you already selected MultiDrive root folder in Setup Process, when we are waiting for the your log file , pls try this workaround:

   • try delete current account (Preferences ->Accounts -> Select an account -> click “-“ button) , it will delete all files on local. Add this account again and app will try sync again. - When you starting add new account, try "Selective Sync” in Advance Tab of Setup process and wait when all folders structure load completed then click update ( see attached image)

   Regards,
   Mac Appsters Team.

   • Screen_Shot_2017-02-21_at_11.47.26_PM.png 68.6 KB
   • Edit

2. 2 Posted by Maxwell Wheatle... on 02 Aug, 2017 08:45 AM

   
   
   On 2 Aug 2017, 09:19 +0100, wrote:
   

   
   

   ~/Library/Containers/com.macappsters.SyncPlus/Data/Documents

   • log-7B625D.txt 601 KB
   • Edit

3. Support Staff 3 Posted by support on 02 Aug, 2017 11:31 AM

   

   Hi,

   Can you see files in the current account forlder /Volumes/NIFTY/MultiDrive/[email blocked] ?

   pls try delete current account and add it again

   • Edit

4. 4 Posted by Maxwell Wheatle... on 02 Aug, 2017 11:32 AM

   

   Hi

   I’ve tried deleting and readding

   • Edit