MultiDrive - doesn't launch

Ned ZB's Avatar

Ned ZB

31 Aug, 2017 03:12 PM

Hello,

I've quit Google Drive application for Mac and attempted to launch Multidrive. After clicking the icon, nothing happens - no indication the app is running (nothing in activity monitor, etc).

I'm running Sierra 10.12.6 on 2016 Macbook 13" Pro.

Looking forward to using the app!

  1. Support Staff 1 Posted by support on 31 Aug, 2017 04:11 PM

    support's Avatar

    Hi,
    Seem stranger,
    Can please you send us MultiDrive’s log files, it stored in "~/Library/Containers/com.macappsters.SyncPlus/Data/Documents” folder, all .txt files

    Thanks,
    Mac Appsters Team

  2. 2 Posted by Ned Zimmerman-B... on 31 Aug, 2017 06:28 PM

    Ned Zimmerman-Bence's Avatar
    a {word-wrap:normal;word-break:break-word;}.background-contain {background-size:contain;}@media only screen and (max-width:600px) {.container {-webkit-text-size-adjust:none !important;}.container,.palm-one-whole {width:100% !important;min-width:100% !important;}.palm-one-half {width:50% !important;min-width:50% !important;box-sizing:border-box;}blockquote .container,blockquote .container div,blockquote .container table {width:auto !important;min-width:0 !important;position:relative !important;}img {max-width:100%;}.border-outer,.border-middle,.border-inner,.inner,[title="separator"] {width:100% !important;}.innercell {padding:8px !important;}.palm-block {display:block !important;}td.palm-one-whole {display:inline-block !important;padding:0;}td.palm-one-whole:first-child:not(:only-child) {margin-bottom:16px;}td.hostname {padding-top:3px !important;}}@media only screen and (min-width:601px) {.preview-card {max-width:600px !important;}}@media only screen and (min-device-width :320px) and (max-device-width :568px),only screen and (min-device-width :768px) and (max-device-width :1024px),only screen and (max-device-width:640px),only screen and (max-device-width:667px),only screen and (max-width:480px){.container {width:100% !important;min-width:100% !important;}.p,.small,li,font[size="2"],font[size="3"] {font-size:1em !important;}}@media only screen and (min-device-width :320px) and (max-device-width :568px),only screen and (min-device-width :768px) and (max-device-width :1024px),only screen and (min-device-width :1224px) {.message-wrapper {padding-top:6px;}.apple-only[style] {display:block !important;max-height:none !important;line-height:normal !important;overflow:visible !important;height:auto !important;width:100% !important;position:relative !important;}.no-apple {display:none !important;}form {font-size:inherit;}input[type="text"] {height:43px;padding-left:4px !important;}button:hover {cursor:pointer;}}@media only screen and (min-device-width :1224px) {.apple-mail-form {display:block !important;background-color:white !important;}}* [office365] .outlook-com-hidden {display:none !important;}* [office365] .outlook-com-button {display:block;}* [office365] .outlook-com-only {display:block !important;max-height:none !important;line-height:normal !important;overflow:visible !important;height:auto !important;width:100% !important;position:relative !important;}.ExternalClass {width:100%;}.ExternalClass .outlook-com-button {display:block;}.ExternalClass button {height:auto;}.ExternalClass .outlook-com-hidden {display:none !important;}.ExternalClass .outlook-com-only {display:block !important;max-height:none !important;line-height:normal !important;overflow:visible !important;height:auto !important;width:100% !important;position:relative !important;}.ExternalClass .ecxlabels {display:none !important;}.ExternalClass .ecxlabels {display:none !important;}.ExternalClass .ecxarrow {display:none !important;}.ExternalClass cite >div + div {padding:0 0 4px 0;}.ExternalClass .h1 {padding-bottom:5px;}.ExternalClass .h2 {padding-bottom:5px;}.ExternalClass .h3 {padding-bottom:5px;}.ExternalClass [lang="brand-pinterest"] {width:280px !important;}
    <!--[if mso]><table border="0" cellpadding="0" cellspacing="0" valign="top" style="border-collapse:separate;"><tr><td valign="top"><![endif]-->

    <!--[if mso]></td></tr></table><![endif]-->



    On Thu, Aug 31, 2017 11:11 AM, support [email blocked] wrote:

    // Please reply above this line
    ==================================================

    From: support (Support staff)

    Hi,
    Seem stranger,
    Can please you send us MultiDrive’s log files, it stored in "~/Library/Containers/com.macappsters.SyncPlus/Data/Documents” folder, all .txt files

    Thanks,
    Mac Appsters Team

    On Thu, Aug 31 at 08:12 AM PDT, Ned ZB wrote:

    Hello,

    I've quit Google Drive application for Mac and attempted to launch Multidrive. After clicking the icon, nothing happens - no indication the app is running (nothing in activity monitor, etc).

    I'm running Sierra 10.12.6 on 2016 Macbook 13" Pro.

    Looking forward to using the app!

    Having trouble reading this? View this discussion online: MultiDrive - doesn't launch.

    Reply with #ignore to stop receiving notifications for this discussion.



    Ned Zimmerman-Bence
    651 402 9780
  3. Support Staff 3 Posted by support on 01 Sep, 2017 02:33 AM

    support's Avatar

    Hi,
    Pls try remove this folder : "~/Library/Containers/com.macappsters.SyncPlus" then start MultiDrive app again .
    Let us know if it work for you.

    Regards, Mac Appsters Team

  4. 4 Posted by Ned Zimmerman-B... on 01 Sep, 2017 02:22 PM

    Ned Zimmerman-Bence's Avatar

    That worked.  Thanks

    On Thu, Aug 31, 2017 9:33 PM, support [email blocked] wrote:
    // Please reply above this line
    ==================================================

      From: support (Support staff)

    Hi,
    Pls try remove this folder : "~/Library/Containers/com.macappsters.SyncPlus"
    then start MultiDrive app again .
    Let us know if it work for you.

    Regards, Mac Appsters Team

    On Thu, Aug 31 at 11:28 AM PDT, Ned Zimmerman-Bence wrote:

    a {word-wrap:normal;word-break:break-word;}.background-contain
    {background-size:contain;}@media only screen and (max-width:600px) {.container
    {-webkit-text-size-adjust:none !important;}.container,.palm-one-whole
    {width:100% !important;min-width:100% !important;}.palm-one-half {width:50%
    !important;min-width:50% !important;box-sizing:border-box;}blockquote
    .container,blockquote .container div,blockquote .container table {width:auto
    !important;min-width:0 !important;position:relative !important;}img
    {max-width:100%;}.border-outer,.border-middle,.border-inner,.inner,[title="separator"]
    {width:100% !important;}.innercell {padding:8px !important;}.palm-block
    {display:block !important;}td.palm-one-whole {display:inline-block
    !important;padding:0;}td.palm-one-whole:first-child:not(:only-child)
    {margin-bottom:16px;}td.hostname {padding-top:3px !important;}}@media only
    screen and (min-width:601px) {.preview-card {max-width:600px !important;}}@media
    only screen and (min-device-width :320px) and (max-device-width :568px),only
    screen and (min-device-width :768px) and (max-device-width :1024px),only screen
    and (max-device-width:640px),only screen and (max-device-width:667px),only
    screen and (max-width:480px){.container {width:100% !important;min-width:100%
    !important;}.p,.small,li,font[size="2"],font[size="3"] {font-size:1em
    !important;}}@media only screen and (min-device-width :320px) and
    (max-device-width :568px),only screen and (min-device-width :768px) and
    (max-device-width :1024px),only screen and (min-device-width :1224px)
    {.message-wrapper {padding-top:6px;}.apple-only[style] {display:block
    !important;max-height:none !important;line-height:normal
    !important;overflow:visible !important;height:auto !important;width:100%
    !important;position:relative !important;}.no-apple {display:none
    !important;}form {font-size:inherit;}input[type="text"]
    {height:43px;padding-left:4px !important;}button:hover {cursor:pointer;}}@media
    only screen and (min-device-width :1224px) {.apple-mail-form {display:block
    !important;background-color:white !important;}}* [office365] .outlook-com-hidden
    {display:none !important;}* [office365] .outlook-com-button {display:block;}*
    [office365] .outlook-com-only {display:block !important;max-height:none
    !important;line-height:normal !important;overflow:visible !important;height:auto
    !important;width:100% !important;position:relative !important;}.ExternalClass
    {width:100%;}.ExternalClass .outlook-com-button {display:block;}.ExternalClass
    button {height:auto;}.ExternalClass .outlook-com-hidden {display:none
    !important;}.ExternalClass .outlook-com-only {display:block
    !important;max-height:none !important;line-height:normal
    !important;overflow:visible !important;height:auto !important;width:100%
    !important;position:relative !important;}.ExternalClass .ecxlabels {display:none
    !important;}.ExternalClass .ecxlabels {display:none !important;}.ExternalClass
    .ecxarrow {display:none !important;}.ExternalClass cite >div + div {padding:0 0
    4px 0;}.ExternalClass .h1 {padding-bottom:5px;}.ExternalClass .h2
    {padding-bottom:5px;}.ExternalClass .h3 {padding-bottom:5px;}.ExternalClass
    [lang="brand-pinterest"] {width:280px !important;} <!--[if mso]><table
    border="0" cellpadding="0" cellspacing="0" valign="top"
    style="border-collapse:separate;"><tr><td valign="top"><![endif]-->
    <!--[if mso]></td></tr></table><![endif]-->

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