Can not start a new conversation or send text messages via cell phone number

JGandhi's Avatar


02 Nov, 2015 12:30 AM

Hi, I just purchased the app but I cant figure out how to start a new text conversation. Also how do I send a text message through my cellphone number which is integrated with hangouts?

  1. Support Staff 1 Posted by support on 02 Nov, 2015 12:41 AM

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    please make sure bellow options is in your Gmail Account Setting :
    1. Make sure your gmail account enabled Chat.
Gmail -> Mail settings -> Chat - > Chat On.
 2. Disable Right-side Chat (if it was enabled).
go to Gmail -> Mail settings -> Labs -> Search for Right-side chatin the page -> Set it to Disable -> ClickSave Changes at the bottom of the page.
 Then Quit and Reopen the Hangouts App.

    Let us know it fixed your issue.

  2. 2 Posted by JGandhi on 02 Nov, 2015 12:44 AM

    JGandhi's Avatar

    Hi, it did not fix the problem.

  3. Support Staff 3 Posted by support on 02 Nov, 2015 12:45 AM

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    Can you attach a screenshot? Are you use google app account?

  4. 4 Posted by JGandhi on 02 Nov, 2015 12:55 AM

    JGandhi's Avatar

    What do you mean by google app account? I am using my gmail to log in. I can see the existing conversation and continue it but can not start a a chat with someone who's not on the list you see on the screenshot.

  5. Support Staff 5 Posted by support on 02 Nov, 2015 01:00 AM

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    Ok, click on the "search" icon, on top right list, and type the name you want to find.

  6. 6 Posted by JGandhi on 02 Nov, 2015 01:05 AM

    JGandhi's Avatar

    Nope, it does not show up the person from my google contact.

  7. Support Staff 7 Posted by support on 02 Nov, 2015 01:23 AM

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    It should be because each use have an unique google id, can tou type full the contact id. Or can you try click on contact icon at the bottom of the list?

  8. 8 Posted by JGandhi on 02 Nov, 2015 01:31 AM

    JGandhi's Avatar

    Nothing shows up when i click on the contact icon at the bottom of the list (see the 1st screenshot).
    Also when I type in the full name of the contact, it doesnt not show up. For example, if I want to send a text to my dad whose phone number I saved as "Dad" in my google contacts, his number should show up when I type Dad in the search box. But instead of that, it shows all other users on hangouts who arent even in my contacts (see the 2nd screenshot).

  9. Support Staff 9 Posted by support on 02 Nov, 2015 01:44 AM

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    Please paste full contact name, for example i have pasted "[email blocked]" is your Google id in search box.

    See attachement.

  10. 10 Posted by JGandhi on 02 Nov, 2015 01:50 AM

    JGandhi's Avatar

    That worked. But how about if I want to send a text message to someone, and I only have their phone number and not their email address. It doesn't make sense having to look up contacts by their email address or phone number - I have not memorized either their phone numbers or email addresses.

  11. Support Staff 11 Posted by support on 02 Nov, 2015 01:58 AM

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    The Hangouts App use Google Search Service, currently it can search base on Google Name or email address. It can search base on the phone if you update the phone number to the user's contact. So please try use Google Contact service, update the phone to contact name.

    Kind Regards,
    Mac Appsters Team.

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