Hangouts Plus screen is blank upon launch

Deborah's Avatar

Deborah

30 Nov, 2015 04:36 PM

Hello, I just downloaded Hangouts Plus.

Unfortunately I see nothing, even after signing in.

When I hit the chat button, it also opens a video hangout.

Help, please!

  1. Support Staff 1 Posted by support on 30 Nov, 2015 05:00 PM

    support's Avatar

    Hi,

    For your problem, Please make sure bellow options is in your Gmail Account Setting

    1. Make sure your gmail account enabled Chat.
Gmail -> Mail settings -> Chat - > Chat On.
 -> click Save Change button

    2. Disable Right-side Chat (if it was enabled).
go to Gmail -> Mail settings -> Labs -> Search for Right-side chatin the page -> Set it to Disable -> ClickSave Changes at the bottom of the page.


    3. Disable QuickLink
      Gmail -> Mail settings -> Labs -> Search for "Quick Links" -> Set it to Disable -> ClickSave Changes at the bottom of the page.


    4. Disable Calendar
      Gmail -> Mail settings -> Labs -> Search for "Calendar" -> Set it to Disable -> ClickSave Changes at the bottom of the page.


    Then quit and re Open the Hangouts Plus app.

    Regards,
    Mac Appsters Team.

  2. 2 Posted by Deborah Chang on 30 Nov, 2015 05:05 PM

    Deborah Chang's Avatar

    Worked like a charm. Thanks!

    I suppose my question now is, why is this the case? Doesn't make a
    difference for my workflow because I switched to Inbox — but what about
    others?

    (Curiosity comes from a startup founder and UX researcher / designer)

  3. Support Staff 3 Posted by support on 30 Nov, 2015 05:11 PM

    support's Avatar

    The current version use Gmail setting to connect with the Hangouts so we have this issue. The new version ( will available in next 2 weeks) will have new UI and separate with Gmail, so it will fix this issue.

    Regards,
    Mac Appsters Team.

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